Consumer rights

Our specialist consumer disputes team can help ensure your rights are upheld

When you purchase goods or services from a business, you are expected to agree to the suppliers’ terms and conditions. When a problem arises the consumer may find that the supplier has only a limited obligation to deal with the complaint and may be unresponsive. It is important to know that there are a range of statutory rights and protections for consumers and we will analyse your position and advise on the best way of enforcing these rights.

Common issues we deal with include:

  • Defective goods
  • Poor service
  • Consumer credit issues
  • Trade mis-descriptions
  • Mis-representation and fraud
  • Debt and insolvency

We will always offer new clients a free initial consultation by phone or in person. We are then able to offer a range of fee options, including fixed fees.

For a no obligation consultation or quotation please contact John Sim or Richard Moore